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Call Center as a Service (CCaaS)

Call Center as a Service (CCaaS) programs give you the flexibility to run a call center in-house, across multiple locations or with remote workers anywhere in the world. Call center as a Service (CCaaS) gives agents greater visibility into client profiles allowing them to answer questions and serve the client better, the ability to collect data from the client, record the details of the call and designate next action.

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Benefits of CCaaS

  • Click to dial within the program to improve efficiency
  • Multichannel integrations for social media, mobile, live chat, email and voice calls
  • Monitor/whisper/barge capabilities
  • Access information that can be shared with client during the call to fast track the sales process or problem resolution
  • Real-time analytics – User/team performance, call quality and more
  • Call recording
  • Call transcription
  • Call quality assessments
  • AI Features
  • Integrations
  • 24/7/365 support
  • Enhanced client experience
  • Reduced IT management
  • No need for hardware investments or storage
  • Guaranteed 99.9% uptime
  • Simple and quick scalability
  • Streamlined billing

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