Many businesses grow to find their Managed Service Provider (MSP) no longer meets their needs. Unfortunately, they often discover they lack the credentials to their own network and applications, making it difficult to switch providers. As a business leader, always hold the keys to your company’s castle—maintain control of your network and applications!
How to Keep Your MSP Honest
Set Clear Expectations and KPIs
- SLAs should define response times, resolution times, and uptime guarantees.
- KPIs should track ticket resolution speed, uptime, and user satisfaction.
Regular Reporting and Reviews
- Request monthly or quarterly reports on system performance and issues.
- Hold review meetings to discuss challenges and ensure alignment with business goals.
Independent Monitoring
- Use third-party tools to monitor uptime, network performance, and security.
- Set automated alerts for any performance issues.
Conduct Regular Audits
- Schedule security and operational audits to ensure adherence to best practices and performance standards.
Establish Clear Communication Channels
- Have direct points of contact for quick issue resolution.
- Define escalation pathways for unresolved problems.
Document Everything
- Keep records of all communications and contractual clauses that specify expectations and penalties for non-performance.
Stay Involved
- Engage regularly with your MSP to stay informed and spot potential issues early.
Have a Backup Plan
- Establish an exit strategy and dispute resolution procedures.
By being proactive, setting clear expectations, regularly monitoring performance, and having strong communication, you can ensure that your MSP remains honest, accountable, and focused on delivering value for your business.
It Pays to Have a Technology Broker on Your Side
At My Resource Partners, our technology advisors take an agnostic approach to helping clients drive revenue, mitigate risk, and reduce IT costs. Take advantage of our FREE IT Assessment, which provides an in-depth analysis of your infrastructure, cybersecurity strategy, and related expenses. We’ll identify unnecessary spending, vulnerabilities, and opportunities to enhance your infrastructure’s performance.
Worried about notifying your current IT provider? This assessment offers a discreet way to address the need for network and application credentials. If you anticipate resistance, explain the audit is necessary for compliance purposes.
Once the assessment is complete, we’ll connect you with top-tier IT providers that meet your needs and budget. Through My Resource Partners’ national wholesale network, you’ll not only find a provider who offers regular updates but also save 35% or more on your IT spend!
Take Back the Keys to Your Castle
