To stay relevant and competitive in your industry, you need to consider what today’s consumers look like – highly mobile multi-taskers who are short on time and who want information and service on demand. If they can’t find it quickly on your website, they will move on to your competitor’s site in the blink of an eye. Live Chat gives you the flexibility to create a highly personalized experience for your customers that can quickly transition into more sales. With Live Chat, your contact center agents can answer questions, make recommendations and ultimately lead your customer to making a satisfying purchase. And, they never have to leave their couch!
Now Take Customer Engagement One Step Further…
Customer Engagement Software programs create a single pane of glaass for your call center agents to use every form of communication at their disposal – Voice, Text, Email, Social Media and Live Chat. Your customers never again have to go through the pains of getting passed from one department to another or of being placed on extended holds while your agents search for information in other applications.
Aside from speeding up the customer service and sales processes, there are some added marketing benefits to Customer Engagement Software that includes Live Chat.
Round-the-Clock Lead Capture
When your customers are shopping at all hours of the day and night, regular office hours don’t apply. Maintaining a Live Chat service allows you to to interact with customers any time, obtain their contact information and create new sales.
Highly Personalized & Memorable Experience
Customers are 40% more likely to buy from the first company they contact, provided the service is instantaneous and highly personalized.
Collect Feedback
Customer Engagment Software uses AI to capture and rate sentiments. It can also send post-contact surveys immediately after a customer interaction.
Build Brand Recognition
Customers are 70% more likely to buy from your company and tell their friends if their first experience was highly personalized and positive.
If you’re considering Live Chat or Customer Engagement Software for your sales team, you should work with a knowledgable Technology Consultant who has access to wholesale pricing with all the top-tier providers in the industry. Your consultant can also save you a great deal of time by directing you to the providers that are compatible with your contact center software.
